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1. What is X-PRO?

X-PRO is a software telephone. It has many of the features of a traditional business
telephone, including call conferencing, multiple lines, and call transfer.

Instead of making calls over the regular telephone network, calls are made over computer
networks, either through your Internet Service Provider’s connection or through your
local network. This is called Voice over Internet Protocol – VoIP.

Calls made to another Internet telephone, anywhere in the world, are generally free, while
calls made to a regular telephone are generally much cheaper than traditional long
distance calls.

Xten Networks, Inc. does not provide telephone service; only the software to use such
services. See the section below on where to find a service provider.

2. Getting the Right Information from your Provider
  • If you received X-PRO from your VoIP service provider, it will likely be configured
  • If this is not the case, then you will have to get the following information from your provider:
  • User Name
  • Password
  • Authorization User*
  • Domain / Realm
  • SIP Proxy address and port
  • Outbound SIP Proxy address and port*
  • You will need this information to configure X-PRO as described in Section 8 later on in
    this guide.


3. Installing X-PRO
4.1 Windows Installation
  • Exit any software applications that use sound such as CD and media players.
  • Run the setup executable file. This will typically be the X-PRO_Install.exe file
    (or something similar). Note: If you have a version of an Xten softphone already
    running you will be asked to shut it down.
  • Follow the prompts offered by the install wizard. Note: You must accept the
    license agreement to install X-PRO.
  • Select Launch X-PRO at the final step of the wizard to start using the softphone.
  • Click Finish to complete the installation.

4.2 Macintosh Installation
  • The download file is an internet-enabled disk image; therefore most browsers
    should mount it automatically. However, if this is not the case, locate the .dmg
    file after download and double-click on it.
  • Read the license agreement and click "Agree" to proceed. Note that you must
    agree to the terms of the license agreement to install X-PRO for Macintosh.
  • sSimply drag the application icon (shown in Figure 1) to the folder in which you
    wish to install. This will normally be your Applications folder. If you do not
    have permission to install to the Applications folder you will most likely want to
    install to your home folder instead.

4. Running X-PRO
5.1 Running X-PRO for Windows
  • Click the Start button.
  • Select Programs.
  • Select the folder labeled X-PRO. (or whatever you choose as the Start Menu
    Folder during the installation)
  • Select X-PRO. (or the appropriate application name if you have a co-branded

5.2 Running X-PRO for Apple Macintosh
  • Open the folder where you installed X-PRO, usually in Drive/Applications.
  • Double-click the application icon.

5 .The Audio Tuning Wizard

Since X-PRO is a software telephone application, you will require both speaker and
microphone devices to make calls. Any of the following configurations are acceptable:
  • External speakers and microphone (requires a full-duplex sound adapter)
  • Dual-jack multimedia headset (requires a full-duplex sound adapter)
  • Built in microphone and speakers (requires a full-duplex sound adapter)
  • USB multimedia headset
  • USB phone

When X-PRO runs for the first time, it will open the Audio Tuning Wizard as shown below in Figure 2. It is strongly advised that you complete the wizard to make sure that your audio devices are working properly and are set at the right level.

Click Next to begin the wizard and follow the steps to complete your audio device calibration. If you cannot complete the wizard successfully, check to make sure that your devices are plugged in and are working properly for other applications that employ audio.

6. Getting Acquainted with X-PRO
The X-PRO dial pad, along with along with its various controls and indicators is shown
in Figure 3 below.
Help Minimize Close
Codec Selection

click on indicator to
Line Selection
click to select line,
2nd click to place
on hold
Menu Button
Dial Button

click to start a call
Speaker Slider
drag up/down to
adjust volume
Transfer Conference Mute
Numeric Keypad

click on digits to
enter phone number
Microphone Slider
drag up/down to
adjust microphone
Hang-up Button
click to end a call
DND - Do Not Disturb
AA - Auto-Answer
AC - Auto Conference
Call Display
Dialled number, call
timer, SIP caller ID
Call Status

gives valuable
concerning the state
of the phone
Phonebook Button

7. Setting Up X-PRO Manually

If your VoIP service provider did not configure your X-PRO automatically, you can
configure it manually by following the steps below.
1. Start X-PRO.
2. Press the Menu button, to the left of the green Dial button. (see Figure 3)
3. Select System Settings.
4. Select SIP Proxy.
5. Select [Default].
6. Set the following fields:
Enabled. Yes
Display Name. your name
User Name. [from Your VoIP Provider] (often your “phone number”)
Authorization User. [from Your VoIP Provider] (may not be needed)
Password. [from Your VoIP Provider]
Domain / Realm. [from Your VoIP Provider]
SIP Proxy. [from Your VoIP Provider]
Outbound SIP Proxy. [from Your VoIP Provider] (may not be needed)
X-PRO Quick Start Guide

After you have finished entering all of the necessary settings, close the menu, and X-PRO will register with your VoIP provider. When you have successfully registered with your provider, you will see “Logged in – Enter Phone Number” as the Call Status Message

8. Making a Call
  • Open X-PRO.
  • Allow it to detect your network environment, and login with your VoIP provider.
    This will take a few seconds – check the Call Status for “Logged in – Enter
    Phone Number” which indicates that you are ready to make a call.
  • Enter the phone number, or SIP address using your keyboard, or with your mouse
    using the numeric keypad on X-PRO.
  • Click the green Dial button.

  • You can place the call on hold by clicking the line button of the call that you are
  • You can start a call on another line by pressing an inactive line button. This will
    place the other lines on hold.
  • You can redial a number by clicking on the last number dialed shown in the call

9. Answering a Call

You need to have X-PRO running to answer an incoming call. X-PRO will ring like a
traditional telephone. To answer the call, click the green Dial button.

10. Ending a Call

To end a call, click the Hang up button. (see Figure 3) As with traditional telephony, a
call is also brought to an end when the other party hangs up.

11. Extended Calling Features

X-PRO also supports the following extended calling features normally available in
business phones. Refer to the X-PRO User’s Guide for more information on these
features and details on how to use them.
  • Call Conferencing
  • Call Transfer
  • Do Not Disturb
  • Auto-Answer
  • Auto-Conference

12. Trouble-Shooting

See the X-PRO User’s Guide for trouble-shooting information. Included there will be
useful tips to help resolve a variety of issues which may occur when using the softphone.